New research shows that 43% of tenants renting from private landlords are unsure with whom responsibility lies for a number of aspects ...
New research shows that 43% of tenants renting from private landlords are unsure with whom responsibility lies for a number of aspects of their tenancy – either with their landlord or with themselves.
The findings, from MakeItCheaper.com, also suggest that only 11% of tenants think they know more about division of responsibilities than their landlords, while 48% say landlords know better.
This perhaps suggests that a number of the disputes that do arise between private landlords and tenants could be caused by a lack of knowledge on the tenant's part.
The most common areas in which responsibility has been disputed within the past year were: 1. Furniture and Appliances = 14% 2. Fixtures and Fittings = 13% 3. Mould = 12% 4. Energy Efficiency = 6% 5. Utility Bills = 2%
The distinction between ‘damage' and ‘fair wear & tear' was voted one of the most ambiguous issues, with 25% of renters saying they would welcome clarification on this topic. However, different age groups are concerned about different aspects of tenancy:
• 18-24 year olds are most unsure of the rules around internal décor • 25-34 year olds are most confused about whether they should pay for insurance or not • Over 35s particularly want clarification around rights of access
When questioned about the most important qualities for a landlord to have, over 65% say they most value honest landlords who fix the issues they're responsible for. It would seem that many landlords do in fact display these qualities, as over 85% of tenants rate their landlord's management of their tenancy as ‘average' or better – with 60% giving a ‘good' or ‘very good' rating.
This – combined with the fact that only 15% of respondents saying they have had an unresolved dispute in the past 12 months – indicates that tenants' attitudes towards private landlords are largely positive – contrary to popular belief. This is further supported by the fact that less than 1:5 tenants asked admitted that they have been too afraid to bring up issues with their landlord in the past.
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